Privacy Policy

Waratah Green is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information that is reasonably necessary for one or more of our functions or activities. The types of personal information we may collect include:

• Contact Information: Name, address, email address, phone number.
• Service Preference Information: Details about your interests in native flora, garden preferences, and specific service inquiries.
• Transaction Information: Details of products or services you have purchased from us.
• Website Usage Data: IP address, browser type, pages visited, and other anonymous analytics collected via cookies and similar technologies.

We collect information directly from you when you interact with us, such as when you:

• Fill out a contact form on our website.
• Make an inquiry via email or phone.
• Register for a workshop or event.
• Purchase products from our nursery.
• Subscribe to our newsletter.

We may also collect information from publicly available sources or third parties when it is impractical or unreasonable to collect it directly from you, provided it is done in accordance with Australian privacy laws.

2. Use and Disclosure of Personal Information

We use your personal information for the primary purposes for which it was collected, including:

• Providing our horticultural design services, botanical consultations, and plant nursery offerings.
• Processing transactions and fulfilling orders.
• Communicating with you regarding your inquiries, orders, and services.
• Sending you marketing and promotional materials about our products, services, and workshops that may be of interest to you (you can opt-out at any time).
• Improving our website, products, and services.
• Maintaining our records and complying with our legal obligations.

We may disclose your personal information to third parties in certain circumstances, such as:

• To service providers who assist us in our operations (e.g., payment processors, IT support, marketing agencies), ensuring they adhere to strict confidentiality and privacy standards.
• Where required by law or to government and regulatory authorities.
• If you have provided your consent for such disclosure.

We will not sell, rent, or lease your personal information to third parties.

3. Data Security

Waratah Green takes reasonable steps to protect the personal information we hold from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. This includes implementing physical, electronic, and procedural safeguards. However, no data transmission over the internet can be guaranteed as 100% secure.

4. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, incomplete, or outdated. To do so, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act.

5. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files stored on your device. You can choose to accept or decline cookies through your browser settings. Declining cookies may impact the functionality of some parts of our website.

We use tools like Google Analytics to collect anonymous information about how visitors use our site. This helps us understand visitor behaviour and improve our website's content and navigation.

6. Changes to This Privacy Policy

Waratah Green may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the updated policy will be effective as soon as it is posted. We encourage you to review this policy periodically.

7. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please do not hesitate to contact us:

Effective Date: 1 June 2024